Question 39.
Dear Customer,
a. We are pleased to attach a copy of our Proposed Letter of Offer along with our standard terms and conditions.
b. Once the mortgage has been legally completed, we will send you a repayment schedule telling you the details of the monthly installments.
c. Thank you for your interest in using the mortgage service.
d. Should you have questions concerning this arrangement, please do not hesitate to contact us on 444 6666.
e. We would be grateful if you would submit a copy of your identity card as soon as possible so that we can process your application.
Yours sincerely,
Mortgage Loan Manager

Question 17.
Dear Sir or Madam,
a. This causes many problems for students who need the Internet for studying, doing research, or submitting homework online.
b. I hope the school will improve the WiFi system and remove unnecessary surveys so that students can use the service more easily and effectively.
c. This connection process often takes a long time, and sometimes the WiFi still does not work after the survey is finished.
d. Although the school provides free Internet access, it is very inconvenient because students have to complete a survey every time they want to connect.
e. I am writing to complain about the poor WiFi service for students at our school.
Yours faithfully,
Anna Adam

Question 17. Dear Mr. Smith,
a. Could you please review the updated report and let me know if anything else needs to be addressed?
b. I didn't realize the error until it was sent, and I understand that it may have caused confusion during the meeting.
c. Please rest assured that I will double-check my work more carefully moving forward to prevent such mistakes.
d. I am writing to apologize for the mistake I made in the report I submitted last week.
e. I take full responsibility for the oversight, and I have already revised the document to ensure that all the data is correct.
Sincerely,
David

Question 16.
Hi Gemma,
a. I would greatly appreciate it if you could provide further details regarding the programme structure and assessment criteria.
b. I am writing to express my interest in enrolling in your advanced AI-integrated language course.
c. In particular, I am keen to understand how the course accommodates learners seeking both flexibility and academic rigour.
d. I look forward to your response and hope to proceed with the application in due course.
e. Having reviewed the information available on your website, I am particularly impressed by the emphasis on personalised learning pathways.
Write back soon,
Billy

Hi Anna,
a. At first, it was quite challenging to remember all these new habits, especially avoiding single-use plastics when shopping or eating out.
b. However, after a few weeks, I began to see positive changes, not only in reducing waste but also in saving money.
c. Thanks to your advice about living a greener lifestyle, I've started making several changes in my daily routine.
d. I've been using reusable bags, bringing my own water bottle, and even encouraging my family members to do the same.
e. I really feel more responsible now, and I hope more people will take small steps to protect the environment like we do.
Write back soon.
Liam

Question 15.
a. I have some great news! I just got a new job. I will be working as a Customer Service Assistant at a local company.
b. Hi Mom and Dad,
c. Love,
d. I'm really excited to start next week. Thank you for all your support!
e. My main job is to help customers with their questions and problems.

Question 17:
Dear Mike,
a. How are things going in England? I hope you're doing well.
b. Do you like these changes?
c. Take care and write back soon! Best wishes, Lan.
d. It's quite a long time since I last went to England. I've heard that your small town has changed a lot. Is it true?
e. I can't wait to hear all about them!