Question 17. Dear Mr. Smith,
a. Could you please review the updated report and let me know if anything else needs to be addressed?
b. I didn't realize the error until it was sent, and I understand that it may have caused confusion during the meeting.
c. Please rest assured that I will double-check my work more carefully moving forward to prevent such mistakes.
d. I am writing to apologize for the mistake I made in the report I submitted last week.
e. I take full responsibility for the oversight, and I have already revised the document to ensure that all the data is correct.
Sincerely,
David

Hi Anna,
a. At first, it was quite challenging to remember all these new habits, especially avoiding single-use plastics when shopping or eating out.
b. However, after a few weeks, I began to see positive changes, not only in reducing waste but also in saving money.
c. Thanks to your advice about living a greener lifestyle, I've started making several changes in my daily routine.
d. I've been using reusable bags, bringing my own water bottle, and even encouraging my family members to do the same.
e. I really feel more responsible now, and I hope more people will take small steps to protect the environment like we do.
Write back soon.
Liam

Question 38.
Dear Mr. Daniel,
a. I am excited to join BlueSky Company because your values align with my passion for creativity and strategy.
b. I am writing to apply for the Marketing Officer position at BlueSky Company, as seen on your website.
c. At my previous job, I created marketing strategies for new products, leading to a 20% revenue increase in the first year.
d. I have 3 years of experience in marketing at Elite Vision Corporation. I believe I can contribute positively to your team.
e. Thank you for your time. I look forward to hearing from you.
Sincerely,
Ann

Question 15.
Dear Sir or Madam,
a. Despite having a confirmed booking online, we were denied our reserved room and instead assigned to an overcrowded one with a dirty bathroom and no toilet paper.
b. I feel we deserve a partial refund and I look forward to hearing from you.
c. I am writing to express my disappointment with our recent stay at your youth hostel from 20 to 22 June.
d. At no point did we receive an apology for these issues.
e. Having been treated so poorly, I suggest that you review your online booking system, retrain your unwelcoming staff, and improve the cleanliness of your facilities to prevent similar experiences for future guests.
Yours faithfully,
Gemma Winters
(Adapted from Friends Global)

Question 15.
Dear Mai,
a. Because this is such a meaningful year, I hope you won't let yourself get too distracted, especially by early relationships, so you can give more attention to your goals.
b. I am writing from my workplace far from home to let you know how proud I am of you and how much I believe in you.
c. As you begin your final year of high school, I hope you stay focused, work hard, and use this important time wisely.
d. Remember that your efforts now will bring many opportunities later, and I will always love and support you no matter where I am.
e. Even though I'm away, I trust that you will stay responsible, maintain healthy habits, and spend your time on what truly helps you grow.
Yours lovingly, Mom

Hi James,

a. Let me know if you have any suggestions for things to do!
b. We must decide what to do and make a plan.
c. I'm really looking forward to our weekend trip to the city!
d. I'd quite like to go to the art gallery but you may not like that idea.
e. Would you prefer to go there or to the theater? There's a new musical on so we could see that in the evening.

See you soon,

Long

A. c – b – d – e – a B. b – c – d – a – e C. b – e – c – d – a D. c – a – b – e – d

Question 38. Dear Mr Brown,
a. We understand how inconvenient this situation has been, especially as the item was intended for your business event.
b. We are writing to sincerely apologise for the delay in delivering your recent order.
c. Once again, we are truly sorry for the inconvenience and appreciate your patience and understanding.
d. Due to an unexpected problem in our shipping system, your package did not arrive on the scheduled date.
e. To make up for this, we have arranged express delivery at no extra cost and added a discount voucher for your next purchase.
Best regards,
Customer Service Team