Question 37. Dear Tom,
a. Since you helped me before, I want to help you with your challenge.
b. Although the path was hard, I kept walking until I reached the top.
c. While big problems feel scary, we can solve them when we try each day.
d. When I climbed the small mountain, I felt very happy because I did it!
e. If you try again tomorrow, you will feel better than today.
Your friend,
John

Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances to make a meaningful letter.

Dear Ms. Anderson,
a. In light of this, I would be grateful if you could consider my application.
b. I am writing to follow up on my application for the Research Assistant position.
c. Although I understand that candidates with hands-on experience will be preferred, I remain highly interested in contributing to your team.
d. Since submitting my application, I have completed additional training relevant to the role.
e. I look forward to your reply and would like to discuss any future opportunity that may arise.
Yours sincerely,
Michael Thompson

Dear Mike,
a. This form of crime involves deceptive practices, such as phishing emails and fraudulent websites, to steal sensitive information.
b. These challenges highlight the urgent need for robust cybersecurity measures and public awareness campaigns.
c. By adopting strong passwords and verifying online sources, people can significantly reduce their vulnerability to such scams.
d. Cyber fraud is a growing threat in the digital age, targeting individuals and organisations alike.
e. Consequently, many victims find themselves exposed to identity theft or financial loss.

Hi Lan,
a. But once we started talking openly about our views on career and lifestyle, we both realized that we have more in common than we thought.
b. Thanks for asking about my weekend visit to my grandparents' house; it was much better than I expected.
c. Why don't you join us for dinner next time we visit them? I'm sure you'd love their stories.
d. Thanks also for the advice on how to bridge the generation gap — listening patiently really helped me understand my grandfather's perspective.
e. Managing family differences can be tricky sometimes, but I'm glad we've found a way to connect.
Write back soon, Minh

Question 11.
Dear Sir/Madam,
a. Furthermore, when I contacted your customer service, the representative was entirely unhelpful and rude.
b. I therefore request a full refund or a replacement of the defective product immediately.
c. I am writing to express my dissatisfaction with the smartphone I purchased from your store last week.
d. I look forward to your prompt response to resolve this issue.
e. Despite following the manual carefully, the device constantly overheats and shuts down after 10 minutes of use.
Yours faithfully,
Jane Doe

Dear Mr. Johnson,
a. We sincerely apologize for the delay in the construction project and any inconvenience this may have caused.
b. We greatly appreciate your patience and understanding as we work to resolve the issue.
c. Unfortunately, unforeseen weather conditions and material shortages have slowed our progress.
d. To ensure the best outcome, we are implementing additional measures to speed up the process while maintaining quality.
e. Please rest assured that we are doing our best to complete the project as soon as possible, and we will keep you updated on further developments.
Best regards,

Dear Mr Brown,
a. The programme will include student-led exhibitions, folk dance performances, and short English-guided tours of the cultural displays.
b. We would be grateful if you could confirm your attendance by replying to this email no later than Friday.
c. We are delighted to invite you to our school’s Culture Day, which will be held on May 20.
d. Your presence would greatly encourage our students as they share what they have learned about local traditions.
e. The event is scheduled to take place from 8 a.m. to 11 a.m. in the main hall.
Yours sincerely,
Son La Secondary School