Question 11.
Dear Sir/Madam,
a. Furthermore, when I contacted your customer service, the representative was entirely unhelpful and rude.
b. I therefore request a full refund or a replacement of the defective product immediately.
c. I am writing to express my dissatisfaction with the smartphone I purchased from your store last week.
d. I look forward to your prompt response to resolve this issue.
e. Despite following the manual carefully, the device constantly overheats and shuts down after 10 minutes of use.
Yours faithfully,
Jane Doe

Dear Mr. Johnson,
a. We sincerely apologize for the delay in the construction project and any inconvenience this may have caused.
b. We greatly appreciate your patience and understanding as we work to resolve the issue.
c. Unfortunately, unforeseen weather conditions and material shortages have slowed our progress.
d. To ensure the best outcome, we are implementing additional measures to speed up the process while maintaining quality.
e. Please rest assured that we are doing our best to complete the project as soon as possible, and we will keep you updated on further developments.
Best regards,

Dear Mr Brown,
a. The programme will include student-led exhibitions, folk dance performances, and short English-guided tours of the cultural displays.
b. We would be grateful if you could confirm your attendance by replying to this email no later than Friday.
c. We are delighted to invite you to our school’s Culture Day, which will be held on May 20.
d. Your presence would greatly encourage our students as they share what they have learned about local traditions.
e. The event is scheduled to take place from 8 a.m. to 11 a.m. in the main hall.
Yours sincerely,
Son La Secondary School

Question 15.
Dear Customer,
a. After the verification, your new account will be activated, and a physical debit card will be mailed to your registered address within three working days.
b. It is our pleasure to inform you that your initial request for a premium savings account has been successfully reviewed by our system.
c. Please visit the nearest branch with your ID to complete the face-to-face verification.
d. For any activation inquiries, please contact our 24/7 customer service at 1800-XXXX.
e. To proceed, please upload your residency documents to our online portal.
Yours sincerely,
ABC Bank

Dear Sir/Madam,
a. In addition to her exceptional organizational abilities, Sarah has also demonstrated compassion and dedication by volunteering countless hours at the local shelter.
b. Please feel free to reach out to me at [email protected] if you require any additional details or supporting information about Sarah's accomplishments and character.
c. I am writing this letter to enthusiastically recommend Sarah Nguyen for the Community Leadership Award.
d. Over the past five years, I have had the privilege of working alongside her on various community projects.
e. Sarah's ability to inspire others and lead by example makes her a standout candidate for this award.
Yours sincerely,
John

Dear Student,
a. In case you have not received your verification email, contact our Technical Support at 1900-2024.
b. This will automatically import your previous test scores, which can then be safely downloaded as a PDF file.
c. Your current exam timetable on the old system expires on Friday, whether the new profile is verified or not.
d. Should you have received the new verification link, please click it to activate your account instantly.
e. We would like to inform you that due to an administrative update, the online portal for mock exam registration has been moved to a new server.
Yours sincerely,
Examination Board

Question 38. Dear Mr Brown,
a. We understand how inconvenient this situation has been, especially as the item was intended for your business event.
b. We are writing to sincerely apologise for the delay in delivering your recent order.
c. Once again, we are truly sorry for the inconvenience and appreciate your patience and understanding.
d. Due to an unexpected problem in our shipping system, your package did not arrive on the scheduled date.
e. To make up for this, we have arranged express delivery at no extra cost and added a discount voucher for your next purchase.
Best regards,
Customer Service Team