Question 26. Dear Ms Brown,
a. If you have already checked in online, please log in again to select a new departure time.
b. Your original flight on September 15th at 10:30 a.m. has been rescheduled to 2:45 p.m. on the same day.
c. We apologise for any inconvenience this change may cause and appreciate your understanding.
d. Should this new schedule be unsuitable, you may request a full refund or choose an alternative flight at no additional cost.
e. We are writing to inform you that due to operational adjustments, your upcoming flight has been affected. Kind regards,
Skyline Airways

Hi James,

a. Let me know if you have any suggestions for things to do!
b. We must decide what to do and make a plan.
c. I'm really looking forward to our weekend trip to the city!
d. I'd quite like to go to the art gallery but you may not like that idea.
e. Would you prefer to go there or to the theater? There's a new musical on so we could see that in the evening.

See you soon,

Long

A. c – b – d – e – a B. b – c – d – a – e C. b – e – c – d – a D. c – a – b – e – d

Dear Students and Faculty Members,
a. We are writing to invite all members of our school community to participate in the upcoming "Green Earth" gala aimed at protecting local biodiversity.
b. Please register via the school portal by this Friday if you wish to volunteer for the event or contribute to the fundraising auction.
c. For further information regarding the detailed workshop schedule, feel free to contact the Biology Department office.
d. This initiative is more urgent than ever, as the recent decline in native species has reached a critical point for our local ecosystems.
e. In addition to raising funds, the event will feature several keynote speeches from leading conservationists in the field.
Warm regards,
The Biology Department

Hi Lan,
a. But once we started talking openly about our views on career and lifestyle, we both realized that we have more in common than we thought.
b. Thanks for asking about my weekend visit to my grandparents' house; it was much better than I expected.
c. Why don't you join us for dinner next time we visit them? I'm sure you'd love their stories.
d. Thanks also for the advice on how to bridge the generation gap — listening patiently really helped me understand my grandfather's perspective.
e. Managing family differences can be tricky sometimes, but I'm glad we've found a way to connect.
Write back soon, Minh

Question 15.
Hi Emma,
a. I wanted to share some exciting news—I've recently achieved one of my personal goals!
b. I hope this letter finds you in good spirits.
c. Have you achieved anything you're proud of lately? Let's celebrate our wins together soon! I'm sure we can inspire each other to keep moving forward.
d. It wasn't easy, but the hard work paid off. This achievement has made me more confident about setting higher goals.
e. It's also a reminder that small steps can lead to big success. What about you?
Take care,
John
A. a-b-d-e-c B. b-e-a-d-c C. a-d-b-c-e D. b-a-d-e-c

Question 11.
Dear Sir/Madam,
a. Furthermore, when I contacted your customer service, the representative was entirely unhelpful and rude.
b. I therefore request a full refund or a replacement of the defective product immediately.
c. I am writing to express my dissatisfaction with the smartphone I purchased from your store last week.
d. I look forward to your prompt response to resolve this issue.
e. Despite following the manual carefully, the device constantly overheats and shuts down after 10 minutes of use.
Yours faithfully,
Jane Doe

Question 15.
Dear Customer,
a. After the verification, your new account will be activated, and a physical debit card will be mailed to your registered address within three working days.
b. It is our pleasure to inform you that your initial request for a premium savings account has been successfully reviewed by our system.
c. Please visit the nearest branch with your ID to complete the face-to-face verification.
d. For any activation inquiries, please contact our 24/7 customer service at 1800-XXXX.
e. To proceed, please upload your residency documents to our online portal.
Yours sincerely,
ABC Bank