Question 11.

Question 10.
a. Mary: That's a challenge, which is why education must accompany the ban.
b. Peter: Do you think banning plastic bags is truly effective?
c. Peter: But what if people just buy thicker plastic bags instead?
d. Mary: Absolutely. It forces people to bring reusable bags when shopping.
e. Peter: I agree. People need to understand the environmental impact first.
f. Mary: Exactly. Once they realize the harm, the transition will be much smoother.

Question 11.
Dear Sir/Madam,
a. Furthermore, when I contacted your customer service, the representative was entirely unhelpful and rude.
b. I therefore request a full refund or a replacement of the defective product immediately.
c. I am writing to express my dissatisfaction with the smartphone I purchased from your store last week.
d. I look forward to your prompt response to resolve this issue.
e. Despite following the manual carefully, the device constantly overheats and shuts down after 10 minutes of use.
Yours faithfully,
Jane Doe

Question 12.
a. One of the most noticeable impacts is in customer service, where automated chatbots handle inquiries 24/7.
b. Artificial Intelligence has rapidly integrated into our daily lives, transforming various industries.
c. Many factory workers fear that smart robots will soon replace their manual roles.
d. Striking a balance between technological advancement and ethical regulation is highly essential.
e. This widespread adoption also raises significant concerns about data privacy and job displacement.

a. Recent studies have shown that remote workers often complete tasks more efficiently.
b. The transition to remote work has dramatically reshaped the modern corporate landscape.
c. Many companies harbored deep reservations, fearing a significant drop in employee productivity.
d. A flexible hybrid model has become the new standard for many businesses globally.
e. This increased efficiency is largely attributed to the elimination of stressful daily commutes.
f. Working from home allows individuals to design a personalized, distraction-free workspace.

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 20 to 24.

Living a minimalist lifestyle is no longer just a passing trend; it is a conscious choice for many seeking clarities. The process of deciding what to keep and what to discard is inevitably complex, and individual personality traits will determine the eventual decision. Today, an increasing number of young adults are sorting through their possessions, (20) ______. Other individuals with a strong attachment to physical objects (21) ______, in order to preserve personal memories rather than throwing things away.

Many minimalists strictly engage in a "one-in, one-out" rule, in which they donate an old item whenever they buy a new one. (22) ______. Also, some people who prefer digital simplicity may opt for deleting unused apps and clearing their email inboxes daily.

Finally, some individuals will simply adopt minimalism to save money. (23) ______. It is a highly practical strategy that allows them to cut unnecessary expenses while maintaining a sense of freedom. (24) ______, where extreme frugality and the pressure to own absolutely nothing must be managed carefully.

Question 24.

Question 32. Which of the following can be inferred from the passage?