Mark the letter A, B, C or D to indicate the best arrangement of utterances to make a meaningful exchange.
a. Customer Service: Hello, this is the Bus Operation Center.
b. Tom: The buses are always running late, especially during rush hour.
c. Tom: I want to complain about bus No. 7.
d. Customer Service: What seems to be the problem?
e. Customer Service: I'm sorry to hear that. Unfortunately, there's nothing we can do about it. Due to the high volume of traffic, buses can sometimes be delayed.

Mark the letter A, B, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.
Question 13:
a. Class: Good morning, Mr Smith. It's nice to meet you too!
b. Ms Hoa: Good morning, class. I'd like you to meet Mr Smith. He's a culture specialist. Today, he'll talk about cultural diversity in the UK.
c. Mr Smith: Hello, everyone. It's nice to meet you all.
(Adapted from Global Success)

Question 14:
a. Oh, I'm afraid not. You must come back home before 10 p.m. We're going to visit your grandparents early on Sunday morning. b. Certainly. Whose birthday is it?
c. It's Mai's birthday, Mum. Is it OK if I stay the night at her house after the party?
d. OK, Mum. I'll be home before 10 p.m. then.
e. Mum, can I go to my friend's birthday party this Saturday evening?
(Adapted from Global Success)

Mark the letter A, B, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.
Question 13:
a. John: Yes, I actually met your dad in the street and he showed me the way. He said he was on his way to work.
b. Mai: That's right. My dad is a factory worker, so he works in shifts. Today he's on the night shift.
c. Mai: Come in, John. Did you find my place easily?
(Adapted from Global Success_Tiếng Anh 12)

Question 14:
a. Tom: I agree. The Cycling-to-school programme proposed by Class 12B is going to impress the judges. Cycling to school will also lead to healthier lifestyles in the long run.
b. Khoa: True. There're so many great ideas. The judges will have a difficult decision to make.
c. Tom: Tomorrow, we'll get the results of the Green Classroom Competition. Do you think we'll win?
d. Khoa: It's hard to predict who'll win. Other classes also have very interesting projects.

a. Mark: Fresh air and a walk sound nice. Let's go!
b. Nam: Hi, Mark! Yeah. It's been three years since your last visit. Anyway, do you want to go for a walk? I'll show you around.
c. Mark: Nam, there used to be a rice field opposite your house, right?
d. Nam: Exactly, Mark. But now they have built several high-rise buildings. The city is getting bigger and bigger.
e. Mark: Hi, Nam! Sorry I'm late. I got lost because your neighbourhood has changed a lot.

Question 13: a. Jake: That's awesome! What kind of dishes are you learning?
b. Sarah: I'm starting with simple recipes like pasta and soups.
c. Sarah: I've been learning how to cook recently.
d. Jake: That sounds delicious!
e. Sarah: Yeah, it's been fun experimenting with new ingredients.