a. Customer: Here you are. Thanks for your help.
b. Customer: I've booked an online ticket for the concert this weekend, but haven't got the confirmation email.
c. Assistant: Please show me the receipt and I'll check it immediately.

Question 13.
a. Lisa: Okay, let me know if you need any help.
b. Lisa: Are you ready for the Math test tomorrow?
c. Jack: Not really, I still need to review a few chapters tonight.

Question 14.
a. Tom: I used to study from books, but now I learn a lot through online platforms and mobile apps.
b. Anna: Same here! It's more flexible, but I think traditional classroom learning still has its own benefits.
c. Anna: Do you use any new ways to learn English these days?
d. Anna: I believe each method has its own strengths that we can take full advantage of.
e. Tom: You're right. Face-to-face interaction gives us real communication that's hard to replace.

Question 26.
a. Staff: The robotics workshop was moved to the media room after the floor repair started this morning.
b. Student: That explains the locked door in Room 204; I'll head there now. Thank you.
c. Student: Excuse me, I followed the notice to Room 204, but there is no one inside.

Question 28.
a. Mark: Record one rehearsal, then listen only for where your voice drops near the end.
b. Alice: My science presentation is tomorrow, and I keep rushing whenever I practise.
c. Alice: That sounds useful, but I might end up noticing every small mistake instead.
d. Mark: Limit the reply to your pacing, not your pronunciation, so it does not become self-criticism.
e. Alice: Fair enough. I'll try one short recording tonight and adjust the opening afterward.

Mark the letter A, B, C, or D on your answer sheet to indicate the correct arrangement of the utterances or sentences to make a meaningful exchange or text.
a. Minh: We could do a charity lucky draw called “Lovettery,” where people buy tickets for a chance to win exclusive, handmade prizes.
b. Minh: Let’s brainstorm some ideas for the upcoming Faculty volunteer program.
c. An: What an amazing idea! That’ll attract donors, for sure!

a. Lily: A piece of art actually comes to life when it captures a fleeting truth that words fail to express.
b. Lily: As such, a masterpiece remains alive as long as it continues to provoke a question.
c. Minnie: Or is it when it commands a record-breaking price at a prestigious auction house?
d. Minnie: When does a piece of art truly come to life? Is it when the painter applies the final brushstroke?
e. Lily: No, financial value is merely white noise.